FAQ

ABOUT DESIKNIO

We are a premium lightweight e-bike manufacturer, born in the sunny streets of Granada in 2015. Our handcrafted, ultra-light electric bicycles stand out through minimalist elegance and superior-quality components. Quality, sustainability, and pure riding joy guide everything we do.

Why Do We Produce Our E-Bikes in Europe?

European manufacturing ensures the highest quality standards, sustainable production conditions, shorter supply chains, and close collaboration with local component suppliers.

Where Exactly Are Our Bikes Made?

Our bikes are carefully assembled at selected European facilities, guaranteeing each one meets the highest quality benchmarks.

OUR PRODUCTS

Which Models Do We Offer?

Oxytocin: Lightweight, low-maintenance step-through for urban mobility.
Serotonin: Versatile all-rounder with trapezoidal frame for commuters and leisure riders.
Dopamine: Robust, dynamic bikes for discerning riders with classic diamond frame.
Dopamine Peak: Sporty carbon and aluminum e-bikes designed for long-distance and swift adventures.

How Far Can You Ride Our E-Bikes?

Our standard range is approximately 50–80 km per charge, extendable beyond 100 km with an optional range extender.

How Long Does It Take to Fully Charge the Battery?

A full charge takes about 2–3 hours, with approximately 50% charge achievable in just one hour.

Can I Remove and Swap the Battery?

Our batteries are elegantly integrated into the frame, and can be professionally replaced by authorized dealers when needed.

What's the Maximum Weight Our E-Bikes Support?

Our e-bikes are designed for a total weight (rider + luggage) of approximately 115 kg.

ORDER & SHIPPING

Where Can I Buy a DESIKNIO E-Bike?

Our bikes are exclusively available through selected dealers. Use our dealer locator on our website.

Can My Bike Be Delivered Directly to My Home?

Yes, many dealers offer direct home delivery services.

Is a Test Ride Possible Before Purchase?

Absolutely—we highly recommend a test ride. Schedule it through our authorized dealers.

RETURNS & WARRANTY

What's Our Return Policy?

Since the only way to buy a DESIKNIO is thorugh a dealer please ask or contact our selected dealers to get that information.

What Warranty Do We Offer?

We offer a two-year warranty covering electronics, battery, drivetrain, and frame.

How Do I File a Warranty Claim?

Please contact your dealer directly, who will manage the warranty process for you.

MAINTENANCE & CARE

How Often Should My E-Bike Be Serviced?

We recommend an annual service or every 2,000–3,000 km, whichever comes first.

How Do I Best Care for My DESIKNIO Bike?

Use water and mild bike cleaners; avoid high-pressure washers. Regularly inspect tires, brakes, and bolts.

Does the Gates Belt Drive Require Special Maintenance?

No, the Gates belt drive is virtually maintenance-free and requires no lubrication.

MAHLE DRIVE SYSTEMS

Why Choose MAHLE?

The MAHLE drive system is exceptionally compact, lightweight, and reliable, offering nearly invisible integration for a natural riding feel. With over 100 years of German engineering excellence, MAHLE is synonymous with high-quality automotive and e-bike components.

How Do I Update My MAHLE System?

Software updates are effortlessly done through the MAHLE MySmartBike app.

Where Can I Find More Information on MAHLE?

Detailed information and manuals can be found HERE

PINION GEARBOX

What Makes Pinion Special?

German-based Pinion company develops robust, bottom-bracket-integrated gearboxes that are low-maintenance and exceptionally durable. Their innovative technology ensures precise, low-wear shifting under almost any conditions.

How Durable is a Pinion Gearbox?

Designed for extraordinary longevity, Pinion gearboxes require minimal maintenance and regular oil changes for many years of reliable service.

Where Can I Find More Details on Pinion?

More information is available in the Pinion FAQs.